Metro's punctuality remains high
Metro has achieved a 92.03 per cent figure for on-time delivery for the month of November, with 97.7 per cent of timetabled services delivered.
CEO Andrew Lezala says November was a challenging month for the railway with the Melbourne Cup Carnival requiring significant additional resources combined with the introduction of another new timetable, which includes the extension of the network to Sunbury.
“November is an important month for Melbourne with the Cup Carnival and this year we transported an extra 160,000 racegoers to and from Flemington on top of our regular services,” Mr Lezala said.
Further challenges from infrastructure faults due to extreme weather as well as improvement works contributed to bumpier performance in the last half of the month.
"A range of issues, particularly in the last week of November, meant delays in getting many of our customers where they needed to go. Our crews worked as hard as possible to fix the problems and we are doing all that we can to avoid this happening again," Mr Lezala said.
About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual. The threshold that defines an on-time train is one that leaves within four minutes and 59 seconds of its scheduled departure time.