Metro delivers another strong performance

Metro has posted a seventh month of on-time performance exceeding 90 per cent, with 92.2 per cent of trains running on time in October.

The figures also show that 98.18 per cent of timetabled services were delivered during the month.

Metro Chief Executive Officer Andrew Lezala has welcomed the results. He says Metro’s preparation of the network for the upcoming summer is now in its final stages.

 “With summer only a few weeks away, final checks of all trains and infrastructure are being carried out across the network,” Mr Lezala said.

 “These checks include testing air conditioner units on trains to ensure they can handle temperatures above 35 degrees, testing of all overheadwires across the network, testing track strength to ensure buckling doesn’t occur and maintenance of concrete sleepers.”

 “We also ensure that we have maintenance and customer service staff ready to go in case of any disruptions.”  
Mr Lezala said last year’s summer readiness campaign was very successful.

“Given the effective and timely preparation we carried out for last year’s summer, we anticipate delivering a similar reliable service for Melburnians over these warmer summer months.”

About Metro’s performance targets
 
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88 per cent of these services to be punctual.
 
The government has applied a tougher measurement system under Metro’s contract for delivery and punctuality.
 
For example, a train that bypasses the city loop or doesn’t reach its final destination now contributes to the cancellation rate, whereas under the previous contract it was counted as a full service.
 
The definition of an on-time train has also changed, reducing from the previous threshold of five minutes and 59 seconds to the current, shorter threshold of four minutes and 59 seconds.