Punctuality solid, delivery now the key focus

Metro has registered a ninth consecutive month of meeting its on-time delivery target, posting a figure of 92.12 per cent, but the number of timetabled services delivered overall in December was 97.95 per cent.

Metro CEO Andrew Lezala says while it's pleasing to have maintained a stable on-time performance figure, December was a challenging month and delivery will be the key area of focus in the months
ahead.

"We had a number of unpredicted incidents last month, including trees falling on the tracks and copper theft, and that made it difficult to deliver some services," Mr Lezala said.

"But with the investments we have made in track and equipment upgrades, as well as recruiting new drivers, a focus on improving customer service information and the continued streamlining of the timetable, we have every confidence that 2013 will be our best year yet."

About Metro’s performance targets
Metro’s performance thresholds are to run at least 98 per cent of trains each month and for more than 88per cent of these services to be punctual. The threshold that defines an on-time train is one that leaves within four minutes and 59 seconds of its scheduled departure time.

Customers can apply for compensation by filling out a form available at premium stations, or online with the form for metcard or myki.