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Metro Site Access
…third party assets Maintenance and renewals works Inspections and surveys Community and Government Projects Building or construction activities near or next to railway land Requesting Access All access requests must be reviewed and approved by Metro prior to commencing access. You can apply for access to Metro’s rail network by submitting an application via our portal: CLICK HERE FOR APPLICATION PORTAL Enquiries For all third party access enquire…
Station access and Permits
New to Metro?
…ner. For more information, about travelling with animals, visit ptv.vic.gov.au Need any assistance? Look for a Metro employee, load this website on your smartphone or call 1800 800 007….
Privacy Policy
…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…
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Environment & Sustainability
Passenger Disruption Refunds
…in network between 3pm and 7pm will be reimbursed for the cost of their two-hour fare. Both myki money and myki pass passengers travelling on a full fare will be reimbursed $4.10 and concession travellers will receive $2.05. These refunds will be processed automatically over the next 30 days – passengers do not need to fill out an application form. I have a myki pass, will I receive a refund? Passengers with a myki pass can use the refunded myki b…
Poppy Appeal 2016
…fence forces and their dependants when in need. This year’s Poppy Appeal, which culminates on Remembrance Day, marks the 98th anniversary of the Armistice. You can buy a poppy at any participating station or donate online at http://remembranceday.org.au/help/donate…