Accessibility
Before travelling
This page shares resources and tools to help you plan your journey with Metro. This includes how to get support, helpful phone apps, information on mobility aids, a visual story and virtual station tours.
Planning Tools
Phone
Call PTV service staff on 1800 800 007 for any questions and assistance with journey planning. Available 6am – Midnight daily (all night Friday and Saturday). More information.
Online resources
PTV Journey planner – Plan between any two locations in Victoria, across all modes of public transport at a date and time of your choosing. View step-by-step journey details, fare estimates and any planned disruptions that may impact your journey.
Timetable information – Access full Metro trains timetables based on selected line.
Station Accessibility Features – provides information on the accessibility features of all Metro stations.
Apps
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Stop Here Stop Here was developed by Metro to ensure passengers can see, hear or feel when they are approaching and arriving at the desired destination using location technology. More information |
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Metro Notify Metro Notify provides service updates that can be personalised according to your needs. It includes line, station and special event information as well as travel advice and alerts. www.metrotrains.com.au/metronotify/ |
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PTV Journey Planner Journey planning across the Victorian public transport network and myki top up. Save your favourite journeys for real time travel information. More information |
Mobility Aids
When selecting a mobility aid it’s valuable to consider PTV’s specifications. In the event of disruptions, not all bus and coach services are accessible. If your journey is impacted we will make alternative travel arrangements for you, as long as your mobility aid meets the dimension requirements and can be safely secured in an alternative mode of transport.
For further information on mobility aid specifications visit Mobility aid specifications – Public Transport Victoria (ptv.vic.gov.au)
If there are planned disruptions impacting your journey and you would like to discuss your needs prior to travel, please call 1800 800 007 (6am-midnight).
Travelling on Metro Trains Visual Story
Visual stories are used to prepare a person for, and increase the predictability of a new environment. This helps bring familiarity to a process and to reduce anxiety and stress.
Visual story (PDF)
Download Visual story (Word)
Virtual Tours
Metro’s virtual tours support interactive journey planning and wayfinding. Virtual tours are available for Box Hill, Flagstaff, Flinders Street, Footscray, Melbourne Central, North Melbourne, Parliament and Richmond Stations.